Returns & exchanges:
Exchanges are possible for all standard hanging products listed in our catalog and on our website.
Special products made to measure or at the request of the customer are excluded.
Chassitech can thus take back and/or exchange the delivered goods whose characteristics would not be in conformity with the expectations of the customer under certain conditions.
- Our prior written agreement is imperative before any return of goods.
- The request must be made no later than eight days after delivery and before the product is reshipped.
- The transport costs of the return are to be paid by the buyer.
- The return must be made carriage paid, material insured and in new condition.
- Upon receipt and acceptance of the returned material, we will issue a credit note which will be credited to the buyer’s account in our books, with the exception of shipping costs.
In accordance with the provisions of Article L 221-3 of the French Consumer Code, in the event that the order placed by the Customer does not fall within the scope of his or her main activity and that he or she employs a maximum of five employees, the Customer shall benefit from a right of withdrawal of 14 days from the date of receipt of the Products.
Download here the withdrawal form to send us.